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Grand Publishing Pty Ltd

Complaints Handling Policy

Author: Company Directors

Adopted: January 2019

 

Grand Publishing Pty Ltd welcomes positive and constructive feedback and intends to respond to complaints in the following manner.

  • Complainants are welcome to initially contact the company by telephone (07 4053 3331) or in writing (complaints@grandpublishing.com.au  or PO Box 7433, Cairns  Qld 4870).
  • Unresolved complaints should be formalised in writing and addressed to the directors at complaints@grandpublishing.com.au  or PO Box 7433, Cairns  Qld 4870.
  • The company will investigate the complaint and respond within two working days when reasonably possible.
  • The company will follow through with a written response to the complainant, outlining the solution.
  • The company will implement the solution.
  • The company will request feedback from the complainant at the completion of the process.

Unresolved complaints should be directed to the Australian Press Council.  https://www.presscouncil.org.au/making-a-complaint/